Return Policy

J.R.'s Western Store has a 30-day return privilege, from the date of receipt. Returned items must be unworn, unwashed and unaltered. Items must be appropriately packaged and boxed. Include a copy of the sales receipt along with an explanation for reason for return and whether store credit, exchange or refund is requested. CUSTOM ORDERS, SALE MERCHANDISE, BITS, BOOKS  are NON REFUNDABLE. Allow adequate time to process your return and credit to be posted.

Please contact us if package is lost or any shortages immediately.

              Please try boots or shoes on a carpeted surface. No boots will be accepted for refund if soles are marked or scuffed up.

              Unfortunately, shipping charges are non-refundable. Refunds or credits will have shipping charges deducted from them.

              Packages must be post marked within 30 business days of the receipt, or your return will result in a store credit rather than a cash refund.